We’re looking for a Solutions Engineer to join our Customer Operations team and work across a challenging variety of customer issues and needs.
We’re looking for an enthusiastic and talented individual to join our Customer Operations team in as a Solutions Engineer. This position can be located either in Cambridge, MA or Reykjavik, Iceland. You will work across a challenging variety of customer issues and needs. To be successful, this person will need to quickly analyze the root cause of an issue, triage, and resolve if possible, or escalate internally. This person will need to work closely with external and internal stakeholders in an organized fashion. You will be working with the DevOps team in an Agile fashion on a day-to-day basis. Strong problem-solving skills, proactivity, documentation and organizational skills will be key to success in this role. The customer operations team is responsible for the health of customer environments, so a customer-centric mindset is a key element in this role.
EEO Policy Statement: It is the policy of WuXi NextCODE to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, WuXi NextCODE will provide reasonable accommodations for qualified individuals with disabilities.
Improving Lives Through Genomics
WuXi NextCODE is a genomic information company using sequence data to improve health for people around the world.
With offices in Shanghai, China, Cambridge, Massachusetts, and Reykjavik, Iceland, we offer unique and comprehensive capabilities for generating, organizing, mining, sharing and applying genomic data. This platform enables our partners to correlate genome and phenotype data at scale and speed, in population genomics projects, clinical diagnostics and applications, as well as scientific wellness – all with the aim of delivering better health for patients. We are using it to advance our own growing range of sequence-based diagnostics and wellness products in China.
Employee Benefits include:
-Medical, Dental, and Vision Insurance
-Life / Accidental Death & Dismemberment Insurance
-Short and Long Term Disability Insurance
-Pet Insurance, Legal Insurance
-Flexible Spending Account (FSA)
-Generous 401(k) Matching Program
-Employee Assistance Plan (EAP)
-Commuter Reimbursement Program
-Employee Referral Bonus Program
-Tuition Reimbursement Program
-Cell Phone Usage Reimbursement